Return Policy

Returns & Right of Withdrawal

We want you to be completely satisfied with your SIRIUS SOCIETY purchase. The following information explains your statutory right of withdrawal and the process for returning goods purchased through our online shop.

Nothing in this policy limits any statutory rights available to you under applicable consumer protection law.

1. Statutory Right of Withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, received the goods.

If you ordered multiple items as part of a single order and the items are delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, received the final item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement.

You may notify us:

by email at hello@siriussociety.com;
by using the electronic withdrawal function provided on our website; or
by sending a letter to the address stated below.

Please send your withdrawal notice to:

SIRIUS SOCIETY UG (haftungsbeschränkt)
Riller Bruch 4
46519 Alpen
GERMANY
Email: hello@siriussociety.com
Telephone:[telephone number]

You may use the model withdrawal form provided below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to submit your notice of withdrawal before the 14-day withdrawal period has expired.

Providing your order number will help us identify and process your return. However, the absence of an order number does not affect your statutory right of withdrawal if the purchase can be identified by other means.

2. Electronic Withdrawal Function

You may also exercise your right of withdrawal through the electronic withdrawal function available on our website. Link: https://widerrufsbutton-cdn.e-recht24.de/01a1837d-2202-72a8-a59d-1a1dadc24190

After submitting your withdrawal through this function, you will receive confirmation of receipt by electronic means, including the date and time on which your withdrawal was received.

Using the electronic withdrawal function is optional. You may still exercise your right of withdrawal by email, letter or another clear statement.

3. Returning the Goods

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the day on which you informed us of your decision to withdraw.

The return deadline is met if you send the goods before the 14-day return period has expired.

Please return the goods to:

SIRIUS SOCIETY UG (haftungsbeschränkt)
Riller Bruch 4
46519 Alpen
Germany

Email: hello@siriussociety.com

Please do not return goods to us without sufficient postage. We recommend using a tracked shipping service and retaining the shipping receipt until the return and refund have been completed.

Unless otherwise agreed, responsibility for the returned goods remains with you until they have been delivered to us. This does not affect your statutory rights.

4. Return Shipping Costs

If you exercise your statutory right of withdrawal, you will bear the direct cost of returning the goods to us.

You may select a suitable shipping provider and arrange the return shipment yourself. The shipping costs charged by your chosen provider must be paid directly by you.

If we voluntarily provide you with a prepaid return label, we will inform you before its use whether the cost of the label will be borne by SIRIUS SOCIETY or by you.

The above does not apply where an item is defective, damaged upon delivery or different from the item ordered. Please refer to the section “Defective or Incorrect Items” below.

5. Condition of Returned Goods

You may inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way as you would generally be permitted to inspect them in a physical retail store.

You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Where reasonably possible, please return the goods with:

all original tags;
protective packaging;
dust bags;
boxes;
straps, chains or other removable components; and
any other accessories supplied with the product.

The absence of original packaging, tags or accessories does not automatically exclude your statutory right of withdrawal. However, if missing packaging, accessories or excessive handling causes a demonstrable loss in value, we may make an appropriate deduction from the refund to the extent permitted by law.

Items showing signs of use beyond what is necessary for inspection, including avoidable stains, odours, scratches, alterations or other damage, may be subject to an appropriate deduction reflecting the resulting loss in value.

6. Refunds Following Withdrawal

If you validly withdraw from your purchase, we will refund all payments received from you, including the cost of our least expensive standard delivery option.

If you selected a more expensive delivery method, such as express or premium delivery, we are not required to refund the additional cost exceeding the price of our least expensive standard delivery option.

We will make the refund without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal.

We may withhold the refund until:

we have received the returned goods; or
you have provided evidence that the goods have been sent back,

whichever occurs first.

We will use the same payment method that you used for the original transaction, unless we expressly agree otherwise with you. You will not incur any fees from us as a result of the refund.

Once your return has been received and processed, we will send you a confirmation by email.

After we have issued the refund, your bank, card issuer or payment provider may require additional processing time before the amount appears in your account. This processing time is outside our control.

7. Deductions for Loss in Value

If the returned goods have suffered a loss in value because they were handled beyond what was necessary to establish their nature, characteristics and functioning, we may deduct an appropriate amount from the refund.

Any deduction will be based on the actual loss in value of the returned goods. We will not automatically reject a statutory withdrawal solely because an item has been unpacked, inspected or tried in an appropriate manner.

Where a deduction is made, we will inform you of the reason and the amount deducted.

8. Defective, Damaged or Incorrect Items

The statutory right of withdrawal is separate from your statutory rights where goods are defective, damaged upon delivery or different from the goods ordered.

If you receive a defective, damaged or incorrect item, please contact us as soon as possible at:

hello@siriussociety.com

Please provide your order number and a description of the issue. Where helpful, you may also provide photographs showing the defect, damage or incorrect item.

Please contact us before returning the item so that we can provide you with the appropriate return instructions.

Where we are legally responsible for a defect, delivery damage or an incorrect item, we will bear the necessary return shipping costs in accordance with applicable law.

Nothing in this policy limits your statutory rights in relation to defective or incorrectly delivered goods.

9. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, colour or style, please return the original item in accordance with this policy and place a new order through our online shop.

The availability of a replacement product cannot be guaranteed.

10. Promotional Items and Sale Products

The statutory right of withdrawal also applies to discounted and promotional products unless a statutory exception applies.

A price reduction alone does not exclude or restrict your statutory right of withdrawal.

Any voluntary promotional return conditions that go beyond the statutory right of withdrawal will be communicated separately and do not restrict your statutory rights.

11. Processing Times

We aim to inspect and process returns as promptly as possible.

During promotional campaigns, product launches or seasonal peak periods, the inspection and administrative processing of returns may take longer. This does not affect the statutory deadlines applicable to refunds.